Suggestion & Complaints
Do you have a suggestion or complaint for Hellenic Life?
Your suggestions and feedback are very important to us since they help us improve the quality of our services. You can contact us through the call centre of Hellenic Life Insurance Company Ltd at +357 22 501 581.
Additionally, your suggestion or complaint can be submitted as follows:
Within two (2) business days from the date of receipt of your complaint we will be sending you a written acknowledgment of receipt. Your complaint will be immediately forwarded to the appropriate departments within our Company for investigation.
We will revert in writing within fifteen (15) business days from the day of receipt of your complaint to inform you of the outcome of our investigation and any relevant actions which have or will be taken by our Company.
In case that it will take longer than the aforementioned fifteen (15) business days to investigate your complaint, we will timely inform you in writing explaining the reasons that caused our delay. The total time for investigating your complaint however will not exceed forty-five (45) business days from the date of receipt.
In the event that you are not satisfied with our final reply, reserving all your legal rights, you have the option of appealing to the office of the Financial Ombudsman.
Contact Number: +357 22 848 900
Moreover, for any complaints against the insurer or distributor of our products you can contact the Insurance Companies Control Service, or any other competent bodies.