Additionally, your suggestion or complaint can be submitted as follows:

In order for your complaint to be examined with utmost accuracy and speed, upon submission please also attach all possible supporting documentation.

Within two (2) business days from the date of receipt of your complaint we will be sending you a written acknowledgment of receipt.  Your complaint will be immediately forwarded to the appropriate departments within our Company for investigation.

We will revert in writing within fifteen (15) business days from the day of receipt of your complaint to inform you of the outcome of our investigation and any relevant actions which have or will be taken by our Company.

In case that it will take longer than the aforementioned fifteen (15) business days to investigate your complaint, we will timely inform you in writing explaining the reasons that caused our delay. The total time for investigating your complaint however will not exceed forty-five (45) business days from the date of receipt.